Where are Flow based?
We are a British brand based in the heart of London. We ship all products from our depot in West London. Our customer service crew are located in the UK and we supply UK warranties with all our electric scooters.
Where can I ride an electric scooter?
It is currently illegal to use an electric scooter on public highways in the UK, including pavements and cycle paths. However, it is legal to ride an electric scooter on private property with the permission of the landowner.
How old do you need to be to ride an electric scooter?
We recommend all riders are at least 16 years of age before riding an electric scooter.
Do I need any protective equipment to ride a Flow scooter?
We advise that as a minimum all riders wear a helmet with a good safety certification and adequate ventilation. Check out our accessories page here for recommended products.
Can I ride a Flow scooter at night?
Yes, you can ride safely day and night. All Flow electric scooters are fitted with built-in front and rear LED lights.
How can I keep my Flow scooter safe?
Flow recommends a high-quality insurance-rated lock for use with all our e-scooter models. Head to our accessories page here for more information.
What does max range mean?
Max range is the optimum distance you can travel on a single charge, based on standard testing regulations with a 75kg / 12st rider at 25 degrees Celsius ambient temperature, on a stable surface.